14 Marten Road Folkestone Kent CT20 2JR
Email: info@hestiapropertyservices.com
Phone: 07966 681558

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Information for Tenants

Finding a property with Hestia and arranging a tenancy is a really straightforward process. We have listed the steps below and highlighted the costs at each stage so that you can ensure the property you are looking at is affordable. We look forward to helping you find a new home and demonstrating our commitment to excellent customer service.

The Tenancy Process

Registering your details with us

To register with us you will need to provide us with your contact details, what type of property you are looking for, where you would like to be located, what your budget is and the date by which you would like to move by.

Making an offer on a property

When you have found a property that you like, contact us and let us know. It is really important that you understand the costs involved in taking on a tenancy so please make sure you read the list of costs. Let us know your preferred moving in date and the length of time that you would like the tenancy for.

We will need to know the details of everyone who will be living at the property; names, ages, current addresses, employment details and salary so that we can check the suitability and the affordability of the property.

Referencing and credit checks

(£150 Individual, £240 Joint)

Once the offer has been accepted by the landlord, we will need to process some reference and credit checks. This process is necessary to provide the landlord with some assurance that you will be a reliable tenant.

The fee for the reference and credit checks is paid by you as the prospective tenant and is non-refundable so if you have a bad credit history or insufficient income to be able to afford the property then please let us know before we start referencing.

As well as completing a reference form for each adult in the property, you will also need to provide documentation to prove where you have been living for the past 3 years, details of your income and employment details. A third party company will then undertake the reference and credit checks. If you do not pass these checks due to bad credit or insufficient income, then we may ask you to provide a guarantor for the tenancy.

The Tenancy Agreement

Once you have passed the reference and credit checks, we are ready to prepare and sign a tenancy agreement for the property. The tenancy agreement is a legally binding contract between the landlord and you, the tenant.

Everyone over the age of 18 that will be living at the property must be named on the tenancy agreement up to a maximum of 4 – all of the names on the tenancy agreement and jointly and severally liable – i.e. they are all responsible for adhering to the contract and full payment of the rent.

The tenancy agreement must be signed by all of the tenants and by a Hestia Property Services representative and dated to make it valid.

Paying a Security Deposit and Rent in Advance

(One month’s rent as deposit plus one month rent in advance)

Before moving in to the property, you will need to pay a security deposit and the first month’s rent in advance. The deposit ranges from one month’s rent up to six weeks resnt. The security deposit is required to be held in a Government approved protection scheme (Housing Act 2004) – Hestia uses The Deposit Protection Service (DPS), more details can be found at www.depositprotection.com. The deposit is held for the whole duration of the tenancy by the DPS and is repaid directly to you at the end of the tenancy pending any costs incurred for damage to the property identified at check out.

Rent for properties is always payable in advance and will need to be received by Hestia as cleared funds before you can move in.

The Inventory of the property

At the start of the tenancy a condition report is compiled for the landlord – this is a detailed report with photographs that documents the condition of the property at the time that the tenancy starts and you move in. We will arrange a check in time with you and we will go through the inventory to agree that it is a true record of the condition of the property – you will then be required to electronically sign the inventory. If there is any damage to the property during the tenancy the inventory provides a record to protect the tenant and the landlord and is used to assess whether any money will be deducted from the security deposit at the end of the tenancy (taking into account fair wear and tear).

Staying or moving on

Your tenancy agreement will be an Assured Shorthold Tenancy which will require you to give a full month’s notice at the end of the tenancy if you wish to vacate. If you wish to stay on in the property, you should contact Hestia at least 6 weeks before the end of the tenancy agreement so that a new tenancy can be drawn up. Hestia do not charge for a follow on tenancy.

If you wish to vacate the property at the end of the tenancy, and you have provided sufficient notice, Hestia will arrange a check out inspection with you to review the condition of the property against the inventory that was agreed at the start of the tenancy. Any damage to the property will be agreed with you and the landlord and costs to repair will be taken from the security deposit – the balance will be returned to you. You may not use your security deposit to cover payment of your rent during the period of the tenancy or for settling the final month’s rent.

We help You find your dream home

We help You find your dream home

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