Suite 26 Basepoint Folkestone Shearway Business Park
Shearway Road Folkestone Kent. CT19 4RH
Email: info@hestiapropertyservices.com
Phone: 07966 681558

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Information for Tenants

Finding a property with Hestia and arranging a tenancy is a really straightforward process. We have listed the steps below and highlighted the costs at each stage so that you can ensure the property you are looking at is affordable. We look forward to helping you find a new home and demonstrating our commitment to excellent customer service.

The Tenancy Process

Registering your details with us

To register with us you will need to provide us with your contact details, what type of property you are looking for, where you would like to be located, what your budget is and the date by which you would like to move by.

Making an offer on a property

When you have found a property that you like, contact us and let us know. It is really important that you understand the costs involved in taking on a tenancy so please make sure you read the list of costs. Let us know your preferred moving in date and the length of time that you would like the tenancy for.

We will need to know the details of everyone who will be living at the property; names, ages, current addresses, employment details and salary so that we can check the suitability and the affordability of the property.

The Tenancy Agreement

Once you have passed the reference and credit checks, we are ready to prepare and sign a tenancy agreement for the property. The tenancy agreement is a legally binding contract between the landlord and you, the tenant.

Everyone over the age of 18 that will be living at the property must be named on the tenancy agreement up to a maximum of 4 – all of the names on the tenancy agreement and jointly and severally liable – i.e. they are all responsible for adhering to the contract and full payment of the rent.

The tenancy agreement must be signed by all of the tenants and by a Hestia Property Services representative and dated to make it valid.

Holding Deposit

No Admin Fee

Holding Deposit (per tenancy)

One Week’s rent to reserve the property.
The Holding Deposit is not refundable if the tenant makes additional requests (such as permission to keep a pet, wanting a permitted occupier, wanting the landlord to provide items not already offered as part of the tenancy, specialist cleaning, different rent due day, etc which are then then refused by the landlord).

These must be asked for before an application is made.

Where the tenant provides false or misleading referencing information, a charge will be levied to cover all the landlord’s costs up to a maximum of the holding deposit paid. Where the tenant does not have the Right to Rent under Immigration Act 014 and the landlord or Agent did not know and could not reasonably have been expected to know that prior to taking the holding deposit. If after 15 days the tenant withdraws their offer, or does not take reasonable steps to take up the tenancy during the deadline for agreement. (unless a different date has been agreed between parties, in which case the time limits of the new agreement will apply) then a charge will be levied to cover the landlord’s costs up to a maximum charge of the deposit paid.

Below is a list of our current permitted payments.

Unpaid Rent
Where rent is unpaid 14 days after it is due, interest at Bank of England Base rate plus 3% will be charged . You can be charged the cost the landlord has to pay his lender if a mortgage payment is missed.

Lost Keys
Where keys are lost, if we wish to assist you, we will charge the actual cost of a replacement if you collect it at our office. If we have to meet you at the property we will charge our time at £15 per hour plus the cost of the lost key. If the key is lost outside of business hours you must contact an emergency locksmith and pay the cost yourself. We have neither a contractual or statutory obligation to assist with lost keys. If you want extra keys for other family occupiers, you will have to arrange and pay for these yourself.

Leaving Early
Leaving early is a breach of the tenancy and you agree to pay 1/12th the cost of Letting Agents fees for each month left on the fixed term tenancy, plus rent due until a suitable new tenant moves in, plus £75 for the cost of advertising for new tenants, showing them around the property, conducting credit and Right to Rent checks, preparing a new AST and protecting a new deposit and arranging a new Inventory.

Call out Charges
You will be responsible for any reasonable call-out charges if you wrongfully ask for a workman to come to the property, and this is due to incorrect information or against our or our agent’s advice. The most you will have to pay is £52.87, including VAT.

The Inventory of the property

At the start of the tenancy a condition report is compiled for the landlord – this is a detailed report with photographs that documents the condition of the property at the time that the tenancy starts and you move in. We will arrange a check in time with you and we will go through the inventory to agree that it is a true record of the condition of the property – you will then be required to electronically sign the inventory. If there is any damage to the property during the tenancy the inventory provides a record to protect the tenant and the landlord and is used to assess whether any money will be deducted from the security deposit at the end of the tenancy (taking into account fair wear and tear).

Staying or moving on

Your tenancy agreement will be an Assured Shorthold Tenancy which will require you to give a full month’s notice at the end of the tenancy if you wish to vacate. If you wish to stay on in the property, you should contact Hestia at least 6 weeks before the end of the tenancy agreement so that a new tenancy can be drawn up. Hestia do not charge for a follow on tenancy.

If you wish to vacate the property at the end of the tenancy, and you have provided sufficient notice, Hestia will arrange a check out inspection with you to review the condition of the property against the inventory that was agreed at the start of the tenancy. Any damage to the property will be agreed with you and the landlord and costs to repair will be taken from the security deposit – the balance will be returned to you. You may not use your security deposit to cover payment of your rent during the period of the tenancy or for settling the final month’s rent.

We help You find your dream home

We help You find your dream home

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