Hestia Property Services is an independent, family run, local letting agent dedicated to providing excellent customer service and contributing to the community. We offer a friendly, personal service with flexible hours and availability to fit in with the busy lives of our customers. We pride ourselves on the ability to adapt to the needs of our landlords and tenants whilst offering a professional, competitively priced service.
Hestia Property Services was established in 2007 by Director Julie Couch to specifically serve the Folkestone, Hythe and surrounding areas offering refreshingly honest and professional customer service to our customers.
onesty – We aim to be open and honest with our prices so that there are no “hidden charges”. We will be clear about our expectations of landlords and tenants so that the renting experience is a happy one for all parties.
xcellence – We aim to offer the best customer service available which means we will always listen to and act upon your feedback to continually improve. We aim to provide a seamless letting experience for landlord and tenant alike
implicity – We know how busy and complicated modern life is so we aim to be clear and concise in all our communication and documents so that we offer clear and transparent choices for landlords and tenants.
imeliness – It’s an old adage but a true one – Time is Money – so we will look to ensure that void periods are kept to an absolute minimum by proactively managing the relationship with the tenant and marketing your property as soon as we have a date for a vacating tenant.
ntegrity – We will always uphold our moral and ethical principles ensuring that we work within the legislation that governs the letting industry and ensuring that staff are trained and up to date with new market developments.
ccuracy – Our interactions with landlords and tenants including communications, documentation and accounting will always be accurate and easy for our customers to understand.
We will always offer you the best service that we can. We embrace our core values and will always act with professionalism, integrity and honesty.